IT Solutions Specialist (Projects)

Location: Ongo House

Contract Type: Permanent

Closing Date: 11 May 2021

Salary: £27,566 - £34,154

Specific Hours: 37

IT Solutions Specialist (Projects)

Ongo are looking to appoint an IT Solutions Specialist(Projects) on a permanent contract within our Technology and Innovation team with a salary of up to £34k.

The role will join a vibrant Development & Security team focused on driving forward the development of our services and platforms, reacting to customer and business demands to find simple solutions.

The successful candidate will work on a variety of SaaS implementation projects focused on quick wins for the business.

Closing date for applications – 11th May 2021


Overall Purpose of Job

A key member of the Technology & Innovation team, working within the Development & Security division transforming business requirements in to valuable solutions, helping to deliver the operational plan.


Main Responsibilities

  • Ensuring assigned projects are managed in a consistent and methodical approach throughout their life cycle.
  • Undertake business analysis of potential improvements and produce evaluation & gap analysis reports in conjunction with the business.
  • Providing expertise to identify and translate business requirements into design and architectural documents for development.
  • Work with business areas to develop business processes using Lean/Systems thinking principles.
  • Encouragement of an improvement culture within the organisation.
  • Maintenance of project records in line with our project methodology.
  • Acting as leadership of the project team for assigned projects.
  • Manage information flows between the directing and delivering levels of the project.
  • Responsible for the design, development, testing and implementation of new services or changes to existing ones.
  • Take complex objectives or problems and work through them to deliver simple solutions.
  • Help business functions/departments work more efficiently by utilising existing solutions and identifying new requirements where appropriate.
  • Be a solution subject matter expert to help promote solution possibilities and opportunities as well as assisting operational maintenance.
  • Provide assistance & support to other team members in delivering projects and diagnosing errors.
  • Working closely with the support division on a regular basis to respond to demanding needs, assisting with any additional work as and when required.
  • Ensure technical writing is completed on all changes and projects to enable internal and external support to effectively troubleshoot and maintain.
  • Deliver training to colleagues where appropriate for new systems and changes to existing ones.
  • Develop and maintain excellent working relationship with stakeholders, customers, 3rd party support, developers and other key professionals.
  • Ensuring best practices and industry standards are being adhered to as far as possible ensuring we remain secure & compliant.


Creativity & Innovation 

  • As issues arise during projects, to develop innovative solutions to ensure delivery of the project products and minimise detrimental impact on time, cost and quality
  • Offer advice, assistance and unbiased challenge for users and suppliers to develop requirements and solutions to ensure both are optimised.
  • Be competent in the use of a wide range of ICT products, and be able to use own initiative, to provide a problem resolution service to the company.
  • Analyse and evaluate new products that will bring benefits and improvement to the group, making innovative recommendations to the Technology & Innovation team.
  • Work with an outline of requirements from the customer, design, plan and implement imaginative and appropriate solutions
  • Provide solutions to escalated help desk calls appropriate to the circumstances.
  • Shape, design and plan solutions that are fit for purpose and bring real business value. 

Contacts & Relationships

  • Maintain close working relationship with internal teams to ensure delivery of project products and development of business solutions
  • Internally, work closely with senior users to define their business requirements.
  • The ability to network and establish a good working relationship with customers, suppliers, 3rd party support and key professionals building a network of trust and sharing of innovation.
  • Coordinate tasks with internal and external technical resources, collaborating to achieve the best possible solution outcome.
  • Effective interaction with third party suppliers on a daily basis managing support calls and escalating them where required.
  • Hold workshops for stakeholders and chair meetings as and when required.
  • Daily contact with team members where complex systems issues are discussed and resolve or escalated.
  • Daily correspondence at all levels in the company in order to determine requirements, advise on and promote the use of technology

 Decision Making - Discretion

  • The post holder will have responsibility for day to day decision making within the project.
  • Ability to formulate solutions and ideas for development using own initiative.
  • Able to identify potential areas of risk, evaluate and report required resolutions to Technology & Innovation management team.
  • Approval of change implementation and roll-backs to production environments following Technology & Innovation change control procedures.
  • Responsible for planning own helpdesk and change management requests to comply with set deadlines & business needs.
  • Make proposals for improvement and bringing them forward to the Technology & Innovation team in a clear format outlining high level benefits.
  • Managing risks in the decisions made which will have a great impact on the business and the service it delivers to its customers.

 Decision Making – Consequences

  • Successful delivery of the assigned projects is critical to the organisations ability to deliver services in an efficient and effective manner. Poor decision making would have a significant detrimental impact on cost, service to customers and morale within the teams using the system.
  • Working with systems where a lapse of judgement or poor attention to detail could lead to the loss of data.
  • Systems availability for the group. Potential to jeopardise productivity along with access to all our services for our tenants & customers.
  • Poor scoping of solutions influencing decisions made on large expenditure.


Responsibility for Resources

  • Responsibility for implementation of set projects and changes as per the Technology & Innovation operational plan.
  • Responsible for issuing small to large value items.
  • Authorising for payment of significant project-related spend, ensuring that this is in-line with purchase orders authorised and delivering the agreed services.


Work Demands

  • The post holder must have the ability to identify and work around conflicting organisational requirements which, in turn will influence existing deadlines set in the project environment.
  • Ability to work flexibly and, on occasion, outside of normal working hours
  • Re-prioritisation of work due to changes in business needs, policy & urgent tasks on a daily basis, working to strict deadlines at all times set by the organisation.
  • Requests for impromptu advice and demonstrations of specialist ICT knowledge.
  • Be dynamic based on the demands of the business dealing with unexpected circumstances maximising limited resources and expertise.
  • Unforeseen technical problems that require immediate attention such as system failures requiring work to be carried outside office hours and on own initiative when the situation demands.

 Physical Demands

  • Normal physical demands associated with an office environment.

 Working Conditions

  • Office based with some home working and visiting of Ongo Partnership sites where required.

 Work Context

  • Minimal Risk

Knowledge, Skill & Experience Required

  • Understanding of ICT systems, preferably in a Housing environment.
  • Business analysis skills and demonstrable experience.
  • Experience of ‘Lean Systems Thinking’ is desirable.
  • Experience of working to a set project methodology such as PRINCE2.
  • Ability to produce engaging reports and presentations.
  • Excellent communication skills and interpersonal skills with the ability to communicate at all levels within the organisation and external agencies.
  • Ability to provide creative, innovative solutions to problems that arise during the project.
  • Experience of effective risk management in a project environment.
  • Expert experience of integrating various systems in a variety of methods available.
  • Competent at data manipulation, validation and verification.
  • Experience of mapping business processes to ensure solutions consider all eventualities.
  • Practical experience of quickly being able to pick up and have a thorough understanding of new technologies.
  • The ability to be able to provide simple explanations of technical matters to non-technical personnel.
  • Excellent communication skills and interpersonal skills with the ability to communicate at all levels within the organisation and external agencies.
  • Ability to communicate in a positive, friendly and effective manor, with technical or non-technical customers, making difficult decisions and in a variety of situations.
  • The ability to plan, prioritise and complete complex workloads to meet deadlines and service requirements.
  • Strong commitment to continual service improvement and delivering quality work at all times.
  • Excellent analytical and organisational skills.
  • Ability to work outside normal working hours in accordance with achieving set targets.
  • Self-motivated individual with the ability to take direction.
  • The ability to openly collaborate with team members.
  • Ability to perform well in a high pressured environment and to deliver work against tight deadlines.
  • The ability to comfortably debrief or present to peers and customers.
  • Comfortable when presenting to stakeholders within the business.
  • Core competencies should include but not exclusive to: planning, analysis, leadership, time management, people management, problem solving, lean thinking, change management, creativity and innovation, attention to detail, communication, negotiation and conflict management

 Health & Safety

 To be aware of risks to personal safety, other employees, customers, company property and company reputation and to promote a culture of risk mitigation in the planning and execution of all tasks.

 Environment and Sustainability

  • To ensure the environment and sustainability policies are understood by the post holder
  • To promote the importance of considering the environment and sustainability in the role
  • To treat the environment with respect and commit to ensuring all services/activities that are provided in this role have taken the impact on the environment into consideration/action plans 

Risk Management

General appointment - To be able to identify risks that may affect the achievement of personal and service objectives. To support the organisation's risk management process through good communication and carrying out actions to reduce identified risks.

 Equality & Diversity

  • To promote equality and diversity amongst our stakeholders, residents, customers, clients, staff, board and committee members and all those we work with.
  • To ensure all customers’ needs are understood and all services that are provided meet individual needs, including in relation to the protected characteristics and customers with additional support needs.
  • To treat everyone with dignity and respect at all times. 

Position in Organisation

How many staff is the employee responsible for? – None 

Is the responsibility shared with another post? –  No

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